Contract Management Software: Concord

Beyond basic document management: the evolution of CLM

The contemporary understanding of contract lifecycle management extends far beyond basic document storage and retrieval. Today’s CLM encompasses a comprehensive framework that addresses all aspects of the contract journey:

1. Request and authoring: Streamlining contract creation through templates, clause libraries, and automated drafting tools
2. Negotiation and approval: Facilitating collaborative redlining, version control, and approval workflows
3. Execution: Enabling secure electronic signatures and maintaining audit trails
4. Storage and organization: Centralizing contract repositories with robust search and classification capabilities
5. Obligation management: Tracking commitments, deadlines, and performance metrics
6. Compliance monitoring: Ensuring adherence to regulatory requirements and internal policies
7. Analysis and reporting: Extracting actionable insights from contract data to inform business decisions
8. Renewal and termination: Managing contract end-of-life processes effectively

This evolution represents a fundamental shift in how organizations perceive contracts—no longer as static legal documents but as dynamic data assets that can drive significant business value.

The high cost of ineffective contract management

The financial implications of poor contract management are staggering. According to World Commerce & Contracting research, ineffective contract management costs organizations approximately 9% of their annual revenue. This substantial leakage occurs through various channels:

• Missed renewal opportunities
• Unfavorable auto-renewals
• Failure to enforce contract terms
• Compliance violations resulting in penalties
• Inefficient processes consuming valuable staff time
• Inability to leverage negotiated discounts and rebates

For a mid-sized company with $100 million in annual revenue, this represents $9 million in potential lost value—a figure that should command attention at the highest levels of the organization.

Beyond direct financial impacts, ineffective contract management creates significant operational risks:

• Service disruptions due to expired agreements
• Intellectual property vulnerabilities
• Data security and privacy exposures
• Reputation damage from compliance failures
• Impaired business relationships due to contractual disputes

These factors contribute to the growing recognition that contract management deserves strategic attention, not merely administrative handling.

The transformative potential of modern CLM solutions

Modern CLM platforms offer transformative capabilities that extend far beyond traditional contract management approaches:

AI-powered insights and automation

Artificial intelligence and machine learning technologies are revolutionizing how organizations interact with their contracts. Advanced CLM solutions can:

• Automatically extract key terms and obligations from contracts
• Identify potential risks and opportunities within agreement language
• Streamline review processes through pattern recognition
• Generate insights from contract data to inform business decisions

According to research by Zycus, AI integration has become one of the most significant trends in the CLM landscape. AI capabilities can reduce manual labor in contract review processes by as much as 50% while improving accuracy and consistency.

Data-driven decision making

By centralizing contract data and making it accessible for analysis, modern CLM solutions enable organizations to:

• Benchmark contract terms across vendors and customers
• Identify opportunities for consolidation and cost savings
• Forecast renewal dates and budget implications
• Analyze contract performance against expected outcomes

This data-driven approach transforms contracts from static documents into strategic information sources that can guide procurement, sales, and financial planning decisions.

Cross-functional collaboration

The evolution of CLM extends beyond legal departments. Today, 75% of organizations recognize the importance of connecting contract management with other business systems. Modern platforms facilitate collaboration across departments by:

• Integrating with CRM, ERP, and procurement systems
• Creating transparent workflows that span functional boundaries
• Providing role-based access appropriate to different stakeholders
• Enabling collaborative negotiation and approval processes

This cross-functional approach ensures that contracts serve organizational goals holistically rather than existing in legal isolation.

Real-world impact: the Pima Community College case study

The transformative potential of modern CLM is clearly illustrated by Pima Community College’s experience implementing Concord’s CLM solution. Like many educational institutions, PCC relies heavily on grants and contracts—representing approximately 20% of its annual operating budget—to fund vital programs and support students.

Prior to implementing a centralized CLM system, PCC struggled with fragmented communication, limited visibility into contract status, and inefficient approval processes. These challenges jeopardized grant opportunities and created administrative burdens.

According to Julie Delayo, Executive Director for Sponsored Programs, Grants and Contracts at PCC, the implementation of Concord’s platform revolutionized their approach: “It gives us the ability to have those discussions right in the discussion tab. And it sends out emails so everybody stays in the loop.”

This centralized approach eliminated the delays and confusion caused by scattered email chains, providing a single source of truth for contract-related communications. The platform’s workflow management capabilities provided real-time visibility into agreement status, enabling proactive management of deadlines and approvals.

Delayo highlighted another key benefit: flexible access controls that balance security with accessibility. “You can give somebody full view who needs access to all contracts,” she noted, “and then you can narrow it down to a department.”

The results were substantial. By streamlining workflows and improving communication, PCC significantly reduced the time required for General Counsel approvals and shortened the overall contract development cycle. This increased agility translated directly into more successful grant applications, representing additional funding for critical student programs.

Key considerations for successful CLM implementation

While the benefits of advanced CLM are compelling, successful implementation requires careful planning and strategic approach. According to Gartner, up to 50% of first-time CLM implementations fail to deliver expected benefits due to unrealistic expectations or inadequate planning.

Organizations considering CLM investments should focus on several critical factors:

1. Establish clear objectives and success metrics

Begin by identifying specific challenges in your current contract management processes and establishing measurable goals for improvement. Common objectives include:

• Reducing contract cycle time
• Improving compliance and risk management
• Enhancing visibility into contract data
• Streamlining approval workflows
• Capturing more value from existing agreements

By establishing concrete metrics—such as percentage reduction in processing time or dollar value of identified savings—organizations can objectively evaluate CLM success.

2. Secure cross-functional buy-in

CLM implementations affect multiple stakeholders across the organization. Successful deployments require buy-in from:

• Legal departments responsible for contract oversight
• Business units that originate and execute agreements
• Finance teams that monitor contractual obligations
• IT departments that support system integration
• Executive sponsors who champion the initiative

Creating a cross-functional implementation team ensures that diverse perspectives and requirements are incorporated into the CLM strategy.

3. Prioritize user experience

Even the most sophisticated CLM solution will fail if users find it difficult or cumbersome. Organizations should:

• Involve end users in the selection process
• Prioritize intuitive interfaces and workflows
• Provide comprehensive training and support
• Gather and incorporate user feedback
• Demonstrate tangible benefits to drive adoption

The most successful implementations focus not just on technical capabilities but on creating a positive user experience that encourages adoption.

4. Plan for integration with existing systems

CLM doesn’t exist in isolation. To maximize value, organizations should plan for integration with:

• CRM systems for customer-related contracts
• ERP platforms for financial and operational data
• Procurement systems for vendor agreements
• E-signature solutions for execution processes
• Document management systems for broader content

These integrations create a unified ecosystem where contract data flows seamlessly between applications, eliminating manual data entry and providing comprehensive visibility.

5. Take a phased implementation approach

Rather than attempting a comprehensive implementation all at once, organizations often benefit from a phased approach:

Phase 1: Quick wins (0-3 months)

• Conduct a contract inventory assessment
• Implement standardized naming conventions and basic organization
• Establish core metrics for tracking progress

Phase 2: Core capabilities (3-9 months)

• Deploy central contract repository
• Implement basic workflow and approval processes
• Enable electronic signature integration
• Provide basic reporting capabilities

Phase 3: Advanced features (9+ months)

• Implement AI-powered data extraction and analysis
• Develop comprehensive dashboards and analytics
• Enable advanced obligation management
• Integrate with broader enterprise systems

This incremental approach delivers value more quickly while allowing for adjustments based on user feedback and organizational learning.

Measuring ROI: quantifying the value of CLM

Establishing a compelling business case for CLM investment requires demonstrating tangible return on investment. According to a Forrester analysis, organizations implementing DocuSign’s CLM solution achieved a 356% ROI over three years, including $4 million in contract processing cost savings.

Several key metrics help quantify CLM’s financial impact:

Direct cost savings

• Reduced staff time for contract creation, review, and management
• Lower legal spend on outside counsel for routine contract matters
• Decreased administrative overhead for contract handling
• Minimized printing, shipping, and storage costs for physical documents
• Fewer errors requiring costly remediation

Revenue enhancement

• Faster contract cycle times leading to accelerated revenue recognition
• Improved ability to capture value from contracted terms
• Reduced revenue leakage through better obligation tracking
• Enhanced ability to negotiate favorable terms through data insights
• Increased contract renewal rates and customer retention

Risk mitigation

• Reduced compliance violations and associated penalties
• Decreased likelihood of contractual disputes and litigation
• Lower probability of service disruptions due to missed renewals
• Minimized intellectual property and data privacy exposures
• Enhanced ability to demonstrate compliance during audits

By quantifying these benefits against implementation and ongoing costs, organizations can build compelling business cases for CLM investment.

The future of contract lifecycle management

As technology continues to evolve, several trends are shaping the future of contract lifecycle management:

1. Generative AI capabilities

Generative AI is transforming contract creation and analysis, with capabilities including:

• Automated contract drafting based on business requirements
• Intelligent clause suggestions based on negotiation history
• Risk assessment of proposed contract language
• Plain language translations of complex terms
• Predictive analytics for negotiation outcomes

These capabilities promise to further streamline contract processes while improving quality and consistency.

2. Blockchain for contract authenticity and execution

Blockchain technology offers significant potential for contract management, particularly in areas such as:

• Immutable audit trails of contract history
• Smart contracts that self-execute based on conditions
• Decentralized storage reducing single points of failure
• Enhanced security for sensitive agreements
• Automated payment triggers based on contract milestones

While still emerging in mainstream CLM, blockchain capabilities represent a compelling direction for future development.

3. ESG compliance and monitoring

As environmental, social, and governance (ESG) factors become increasingly important, CLM systems are evolving to:

• Track sustainability commitments in supplier agreements
• Monitor diversity and inclusion requirements
• Ensure alignment with corporate social responsibility objectives
• Document regulatory compliance for ESG reporting
• Manage third-party risk related to ESG factors

This growing emphasis on ESG reflects the expanding strategic role of contract management beyond traditional financial and legal considerations.

4. Expanded self-service capabilities

To increase operational efficiency, CLM platforms are increasingly offering:

• Non-legal user-friendly contract creation interfaces
• Guided workflows for common contract scenarios
• Risk-based routing that only escalates exceptional cases
• Automated approval processes for standard agreements
• Contract performance dashboards for business stakeholders

These capabilities democratize contract management while maintaining appropriate legal oversight and risk control.

Contract management maturity model

Organizations typically progress through several stages of contract management maturity:

Maturity Level	Characteristics	Common Challenges	Typical Benefits
Ad Hoc	Decentralized storage, Manual processes, Inconsistent templates, Limited visibility	Lost contracts, Missed deadlines, Slow processing, Knowledge silos	Local flexibility, Minimal upfront investment
Standardized	Central repository, Standard templates, Basic workflows, Limited automation	Adoption resistance, Process exceptions, Limited integration, Basic reporting only	Improved consistency, Better visibility, Reduced cycle time, Enhanced compliance
Optimized	Automated workflows, Digital signatures, Cross-functional integration, Proactive alerts	Change management, Technical complexity, Data quality issues, Staff training needs	Significant efficiency gains, Reduced legal spend, Faster deal closures, Proactive risk management
Transformative	AI-powered analytics, Predictive insights, Enterprise integration, Strategic decision support	Advanced skill requirements, Technology investment, Continuous adaptation	Strategic advantage, Data-driven decisions, Maximum value capture, Contractual innovation

Organizations should assess their current maturity level and establish a roadmap for progression that aligns with business objectives and available resources.

Conclusion: elevating contract management to strategic importance

The evolution of contract lifecycle management from basic document storage to sophisticated strategic systems represents a significant opportunity for organizations across industries. By reimagining contracts as valuable data assets rather than administrative burdens, businesses can unlock significant efficiency gains, cost savings, and competitive advantages.

As the market continues to grow at a CAGR of 12.4%, reaching $3.46 billion by 2034, organizations that fail to invest in modern CLM capabilities risk falling behind competitors who leverage contracts for strategic advantage. The potential 9% revenue impact of ineffective contract management creates a compelling case for executive attention and investment.

The journey toward mature contract lifecycle management requires careful planning, cross-functional collaboration, and a phased implementation approach. However, organizations that successfully navigate this transformation can expect substantial returns in efficiency, compliance, risk management, and financial performance.

By elevating contract management from a back-office administrative function to a strategic business capability, forward-thinking organizations are positioning themselves for success in an increasingly complex and competitive business environment.